Fractional CRO  ·  Board Advisor  ·  Commercial Strategist

I turn fragile revenue into scalable profit for B2B tech-enabled businesses.

You have a strong product. The commercial engine holding it back is what we build together.

Mark — Fractional CRO & Commercial Strategist

What is Commercial Excellence?

The end-to-end capability a business needs to win, retain, and grow clients profitably. It covers proposition, pricing, go-to-market strategy, sales process, and team alignment. Most growth-stage businesses have parts of it. Few have all of it working together.

What is a Fractional CRO?

A senior commercial leader who works inside your business part-time. You get the strategy, execution, and accountability of a full-time Chief Revenue Officer without the full-time cost, commitment, or risk of a permanent hire. Built for businesses that need serious commercial leadership and are not yet ready to employ it full-time.

What is a Go-to-Market Strategy?

A structured plan that defines exactly who you are selling to, what problem you solve for them, how you reach them, and how you convert interest into revenue. It is not a marketing plan. It is the commercial foundation every ambitious business needs before scaling anything else.

01

The problem

Growth still depends on the founder. Revenue is there but it is fragile, unpredictable, and held together by you being at the centre of every deal. The commercial engine is not a system. It is you.

02

The shift

Replace founder-dependent commercial activity with a fitted system built for your market, your team, and your stage. Not a playbook copied from somewhere else. A commercial engine designed specifically for AcumEQ clients.

03

The outcome

Clarity, traction, and revenue that does not require you to personally close every deal. A business that can grow without you being the commercial glue holding it together.

The challenges that bring founders to me.

Revenue is fragile

Revenue exists. You just cannot predict it, protect it, or scale it without being at the centre of every deal yourself.

Growth is outpacing profit

Revenue is climbing. Margins are shrinking. You are busier than ever and not significantly better off. Something in the commercial model is broken.

Pricing feels like guesswork

You are discounting to close. You suspect you are undercharging. You do not have a pricing structure you can defend with confidence.

The pipeline is not converting

Plenty of conversations. Not enough clients. Your proposition is not landing the way it should and the gap between interest and commitment keeps widening.

Your team is not aligned

Sales, marketing and product all tell a different story. There is no single owner of the full revenue system. Deals fall through the cracks between functions.

You have hit a plateau

Growth has stalled. The next stage needs a different approach and you do not have the internal senior resource to build it. Not full-time.

Three ways to work with me.

Every engagement starts with a conversation. Most start with the diagnostic.

Start here

Commercial Excellence Diagnostic

A structured assessment of your end-to-end commercial capability, benchmarked against best practice. You receive a clear picture of what is working, what is holding you back, and a prioritised set of recommendations with defined revenue and profit impact.

  • Full audit of commercial capability end to end
  • Benchmarked against industry best practice
  • Prioritised improvement recommendations
  • Revenue and profit impact for each recommendation
  • Clear action plan to start immediately
Right for you if: You know something is off but are not sure where to focus. You want an objective external view before committing to a larger engagement.
Start with the diagnostic
Ongoing partnership

Fractional Commercial Support

I become part of your leadership team. Not a consultant who drops off a report. A commercial partner who takes ownership and gets things done alongside you. Strategy and execution together.

  • Own the commercial strategy and plan
  • Clarify ICP, value narrative, and positioning
  • Build pipeline, metrics, and reporting systems
  • Coach the team and develop internal capability
  • Weekly execution support until the engine runs itself
Right for you if: You need consistent senior commercial input and want someone who delivers, not just advises. Growth stage businesses with real ambition.
Talk about fractional support
Strategic oversight

Board Advisor

On-call strategic guidance for founders and CEOs navigating commercial complexity. External perspective at the moments that matter most.

  • Strategic challenge and commercial oversight
  • Investor readiness planning
  • Commercial team coaching and mentorship
  • Key decision guidance from board level
  • Go-to-market strategy challenge and review
Right for you if: You are preparing for investment, a sale, or a step-change in commercial ambition. You want a trusted external voice at board level.
Discuss board advisory

How we build your commercial engine.

Three steps. No recycled playbooks. Everything built for your business, your market, and your stage.

1

Understand where you are

We start with the Commercial Excellence Diagnostic. A rigorous assessment of your full commercial capability benchmarked against best practice. You leave with a clear, prioritised view of what is holding you back and what to fix first. No guesswork.

2

Build what is missing

We design and implement the commercial system your business actually needs. ICP clarity, value narrative, pricing confidence, go-to-market structure, pipeline discipline. Fitted to your stage and your market, not a generic playbook.

3

Hand over the engine

The goal is a commercial system your team can run every week without the founder at the centre. We build internal capability alongside the strategy so the results outlast the engagement. You grow on your own terms.

The numbers that matter.

Seventeen years leading commercial strategy at senior level across financial services, data, and regulated markets.

£200m Exit valuation of a business I helped grow from 3 clients to 30 during my tenure
£100m+ Value of contracts personally negotiated across financial services and data sectors
100% Revenue growth delivered in 12 months as a business line owner through new proposition design
20% Profit improvement achieved in under 6 months by identifying revenue leakage and aligning teams
3x Outreach conversion rate improvement for an insurtech business through proposition reframing
17 yrs Operating at VP and senior leadership level across regulated, high-stakes commercial environments
Mark Richards leading a commercial strategy workshop
Seventeen years in the room where the commercial decisions get made. The outcomes speak for themselves.

What this looks like in practice.

All case studies are anonymised at client request.

B2B Lead Generation Business
20%+
Profit increase within 3 months

Commercial clarity that opened a new pipeline and boosted profit inside a quarter.

Competing in a crowded market with strong delivery but no clear differentiation. The founders needed a sharper proposition, a better sense of their ideal client, and pricing that reflected the value they were actually creating.

We worked through their purpose, modelled the value of their key differentiators, and built structured commercial packages for their target market.

"Mark facilitated and nurtured our creative ideas and vision into a constructive commercial strategy that we are already using to build lasting value-based relationships with our clients."
Paul, MD
Financial Services Technology Business
20%
Profit uplift through aligned commercial programme

Breaking a profit plateau with one version of truth and 12 prioritised workstreams.

Revenue was growing. Profit was not. The leadership team had multiple hypotheses but no alignment on what to prioritise or what each change would deliver in pound terms.

We identified all revenue, cost and profit levers end to end. Built a single programme with KPIs and governance the whole team could get behind.

"Mark helped us to understand our profit levers and ensured we executed on these to deliver significant growth."
Jamie, Founder
Early-Stage InsurTech Business
10% → 30%
Outreach conversion rate

Tripling pipeline conversion by reframing the message around pain, urgency, and measurable value.

Proprietary technology solving a real problem in insurance. But buyers did not understand the need. The business needed pipeline momentum and a message that actually landed.

We redefined the value proposition in terms of specific profit differential and cost saved in actual pounds. Outreach conversion tripled.

"Mark successfully helped us translate a complex technical proposition into a sharper commercial narrative, with clearer buyer pain, stronger urgency, and a more focused path towards pilot conversion."
Gaby, Founder
"Mark empowered the team to create new propositions that delivered the highest profit for 10 years."
Phil, MD — Regulated Data and Debt Management Business
Mark Richards, AcumEQ
Mark Richards

I have spent 20 years doing this from the inside.

I am a commercial and growth leader with over two decades of experience driving revenue strategy, pricing and profitability across financial services, data and regulated markets.

As VP Commercial and Growth Strategy at Equifax, I led pricing and revenue across global portfolios. At TDX Group I was part of a leadership team that grew the business from 3 clients to 30 and a £200m exit. I have negotiated individual contracts worth over £100m and built commercial systems for businesses from founder-led startups to listed enterprise.

Today I work with founders and CEOs of growth-stage, tech-enabled service businesses operating in regulated markets. The kind of businesses where the next stage of growth is real and within reach but the commercial foundations need building properly. Not with generic advice. With specific, outcome-focused work that moves revenue and profit.

AcumEQ stands for Commercial Acumen combined with Emotional Intelligence. It is how I work. I bring the frameworks and the experience. You bring the knowledge of your own business. Together we build something that delivers real results and outlasts the engagement.

  • Former VP Commercial and Growth Strategy, Equifax
  • Senior commercial leadership at TDX Group, Indesser, and other regulated-sector businesses
  • 17 years operating at the intersection of proposition design, pricing strategy and revenue growth
  • Former Board member, DDI Software / Opos Limited
  • Trustee, Nene Education Trust

Ready to build a commercial engine that does not depend on you?

Every engagement starts with a 45-minute strategic fit call. No pitch. Just a clear conversation about where your business is and where the biggest commercial opportunity sits.

Book a strategic fit call Or email me directly: mark@acumeq.com

Go deeper on the thinking behind the work.

BOOK A STRATEGIC FIT CALL